At Arvia Shop, we are committed to delivering your orders promptly and safely. This shipping policy outlines the methods, costs, and estimated delivery times to ensure transparency and customer satisfaction.

1. Shipping Destinations

• Local Shipping: We ship to all states and territories within Malaysia.
• International Shipping: Available to select countries. Please check our international shipping page or contact us to confirm availability.

2. Shipping Costs

• Standard Delivery: Flat rate of RM10 for all orders within Peninsular Malaysia. East Malaysia may incur additional charges, calculated during checkout.
• Free Shipping: Orders above RM300 qualify for free standard shipping within Malaysia.
• Express Shipping: Available for an additional fee of RM30, applicable only within Peninsular Malaysia.
• International Shipping: Rates vary based on destination, weight, and size of the package. Detailed rates will be displayed during checkout.

3. Delivery Time

• Standard Delivery: 3-5 business days for Peninsular Malaysia, and 5-7 business days for East Malaysia.
• Express Shipping: 1-2 business days for Peninsular Malaysia.
• International Shipping: Estimated delivery times range from 7-14 business days, depending on the destination and customs clearance.

4. Order Processing Time

• Orders are processed within 1-2 business days (excluding weekends and public holidays).
• Orders placed after 2:00 PM or on non-business days will be processed the following business day.

5. Order Tracking

• Upon shipment, you will receive a tracking number via email or SMS, allowing you to monitor your order in real-time.
• Please allow up to 24 hours for tracking information to be updated on the carrier’s website.

6. Delivery Attempts

• If delivery is unsuccessful due to incorrect address information or the absence of a recipient, our delivery partner will make a second attempt. Additional delivery attempts may incur extra charges.

7. Lost or Damaged Packages

• In the unlikely event of a lost package, contact us within 7 days of the expected delivery date, and we will investigate the matter.
• If an item is received damaged, please notify us within 48 hours with clear photos of the damage to facilitate replacement or refund processing.

8. International Customs and Duties

• International orders may be subject to customs duties and taxes, which are the recipient’s responsibility.
• We recommend checking with your local customs office for details on these charges before placing an order.

9. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to our customer support team at +603-8966 2405 or WhatsApp us at +6011-2760 3775.